To apply for an open position, please e-mail resume and letter of interest to Human Resources at: firstname.lastname@example.org, fax to: 480 481.8173, or mail to:
Desert Botanical Garden
1201 N. Galvin Parkway
Phoenix, AZ 85008
Development Database and Operations Manager
This position is responsible for data accuracy, integrity and security of all donor constituent records, and for maintaining and enhancing all Development databases. Collaborates with the Development staff, Business Office, Guest Services, Marketing and IT to maintain excellence in data and customer service, including efficient data import/export and reconciliation. The successful candidate will lead a development operations team of four, plus seasonal employees, and manage all aspects of prompt gift processing, member/donor database entry and maintenance, customer service, member/donor acknowledgements and fulfillment. The position partners with the Garden’s fundraising team to develop and deliver effective donor and prospect management systems and reports.
The Garden currently utilizes Blackbaud Raiser’s Edge for its constituent database and anticipates transitioning to a new Enterprise Information System (EIS) in the coming year.
Database responsibilities include:
- Design, implement and document ongoing methods and procedures for using the database effectively. Maintain and enhance data to fulfill and honor constituent preferences.
- Continue to develop and maintain coding system for donor/constituent/gift/membership information in database, communicate to appropriate staff and provide written documentation that will clarify data entry guidelines to ensure data quality and consistency.
- Advise fundraising staff and manage special data and prospect management systems as needed.
- Provide support to staff in developing and producing standard and custom queries and reports in maximizing the potential of the database applications.
- Develop all analytical and tracking reports needed for Development and Marketing staff as well as other end-users.
- Develop and deliver general database and reporting training to current and new users.
- Provide input on improving department processes; maintain and update documentation on all procedures in the Development Operations Manual.
- Create monthly Development Report and reconcile with Business Office to ensure accurate and consistent revenue reporting. Collaborate with the Marketing Communications Department, specifically the Digital Content Manager, and website developers to construct and maintain an effective interface between Raiser’s Edge (and applicable member/donor databases and systems in the new EIS) and the website including daily contact updates between systems. Provide address lists as needed for Garden communications to constituents.
- Ability and willingness to serve as the coordinator for technical issues for the department and as technical backup for applicable departmental databases and systems.
- Represent the department on the Garden’s Technology Action and Planning Committee.
Operations Manager responsibilities include:
- Supervise, mentor, train, set goals with and evaluate development operations staff.
- Establish and maintain collaborative working relationships with Garden departments, especially IT, Business Office, Marketing, Event Services (Dinner on the Desert), and Guest Services.
- Manage the work flow of the operations unit to meet the Garden’s internal and external customer service and stewardship goals, including prompt and accurate transfer of receipts to the Business Office.
- Recommend outside services to advance the quality of the Garden’s database and development operations.
- Maintain and monitor communication standards for the department with the Assistant Director of Development, including compliance with IRS guidelines.
- Collaborate with Event Services department and serve as lead staff for Dinner on the Desert Auction Processing, utilizing Maestro software.
Effectively organize and manage staff to perform these essential functions:
- Maintain and update the Swanson Donor Wall by reviewing quarterly giving history and collaborate with Curator of Living Collections or outside vendor to provide donor plates for installation.
- Prepare quarterly donor recognition honor rolls for the Annual Report, Sonoran Quarterly, website and other presentations.
- With the Individual Giving team, develop printing estimates, segmented lists, correspondence templates and timetables for marketing department publications, as well as monthly general membership, Garden Fund and Patrons Circle renewals, acknowledgements and fulfillment correspondence.
- In conjunction with the Development Director, establish and maintain system and standards for recording and processing special initiatives constituent data including correspondence, pledge reminders and reports.
- Accurately process all donations and memberships, including payment processing, reconciliation, and data entry for fulfillment.
- Efficiently respond to inbound communication via the Membership Helpline and email@example.com.
- Special Projects and other duties as assigned. For example, serve as technical coordinator for the development office during the Garden’s transition to an Enterprise Information System (EIS).
Position Requirements include:
- Bachelor level degree or comparable work experience plus minimum of three years’ database experience, including track record with Blackbaud Raiser’s Edge database and configuration tools.
- Knowledge and proficiency with customer service and philanthropic gift processing procedures.
- Mastery of Microsoft Office, especially Word, Excel, Outlook and Crystal Reports.
- General IT experience.
- Knowledge and experience in motivating and managing people.
- Ability to oversee all data processing functions and data entry; enthusiasm to continue development of a growing constituent database.
- Collaborative problem-solver, good analytical skills, takes initiative, focuses on solutions and exceptional customer service.
- Self-motivated, self-sufficient, and able to perform duties with minimal supervision.
- High level of professionalism and discretion with confidential information.
- Strong work ethic and attention to detail.
- Ability to manage expectations, prioritize, meet deadlines and collaborate with others.
- Knowledge of fundraising, Blackbaud Altru, and Maestro Software applications provides a competitive edge, as does experience migrating from one technology system to another.
Chief Financial Officer
The Desert Botanical Garden (DBG) has an annual operating budget of approximately $12 million dollars, and a separate endowment of approximately $13 million dollars managed by the Desert Botanical Garden Foundation (DBGF). The Boards of Trustees of the Garden and Foundation have ultimate fiduciary responsibility for all aspects of the Garden and Foundation, including investment decisions. The Chief Financial Officer (CFO) works closely with these two boards, the Garden’s Executive Director, and senior staff. The CFO will take a leadership role in institution-wide strategic planning, creating an annual budget and overseeing production of timely and accurate monthly financial statements. The CFO is also responsible for ensuring that the Garden and Foundation comply fully with all not-for-profit GAAP, IRS and other governmental and professional financial standards and regulations. The CFO will evaluate, analyze and report on entrepreneurial opportunities of the Garden. The CFO will partner with the Executive Director and other members of the senior staff to successfully accomplish the mission of the Garden. Additionally, the CFO oversees the Garden’s payroll functions for a staff of approximately 95 full-time employees, plus part-time/seasonal staff.
For the 2017-18 fiscal year, the CFO, teaming with the Director of Information Technology and outside consultants, will lead in the implementation of newly selected general ledger and accounting system software.
Primary responsibilities include:
- Direct the fiscal management of the Desert Botanical Garden and the Desert Botanical Garden Foundation. The CFO will work closely with the Board’s Treasurer in preparing for all Finance Committee meetings.
- Provide key support to the Executive Director in all strategic planning and forecasting projects. The CFO will assist in the evaluation and modeling of new business opportunities, providing in-depth operational and financial analysis. The CFO is expected to take a leadership role, working closely with the Executive Director, senior staff and Board of Trustees.
- Provide support to the various committees of the Garden, including the Finance, Audit, and Personnel Committees. The CFO will also provide support to the Board of Trustees of both the Garden and the Foundation.
- Ensure all accounting functions operate smoothly within established internal controls, policies and procedures, and GAAP. Create a culture of continuous improvement within Finance functions.
- Supervise, mentor, motivate, assist, and evaluate the Controller and other business office staff. Review business office organizational chart, and makes changes as required to make office as efficient as possible.
- Lead the annual budgeting process for both the operational and capital budgets.
- Oversee complete monthly financial statement process, with overall responsibility for managing and monitoring revenues, expenses, and cash flows. Supervise and assist in month-end closing of accounting records, with responsibility for the accuracy of the general ledger. Establish and review internal controls to ensure proper segregation of duties and that the assets of the Garden are properly safeguarded. Manage banking relationship, including negotiating terms of the Garden’s revolving line of credit.
- Manage relationship with the outside accounting firm, including overseeing the annual audit of the Garden’s consolidated financial statements. Support the Audit Committee for selection of firm for annual audited financial statements. Oversee the timely filing of all tax returns, corporation documents and related items, in collaboration with the outside accounting firm.
- Work in partnership with all senior managers at the Garden to provide timely data necessary for optimizing operational performance.
- Negotiate annual insurance contracts and ensure appropriate amounts of general liability and D&O coverage.
- Oversee management of payroll processing to ensure accuracy/reliability of data, and related tax obligations and reporting.
- Ensure compliance with federal and state laws and regulations.
- Implement a Garden organizational development plan that includes strategic recruitment, selection and diversity/inclusion goals for the business office.
- Complete other projects as assigned by the Executive Director.
Position Requirements include:
- Bachelor level degree in accounting, finance or related area. MBA preferred but not required.
- At least 7 years’ relevant experience in accounting and finance
- Licensed Certified Public Accountant in good standing
- Proven track record in strategic financial management and analysis, budgeting and forecasting
- Senior management with strong supervisory experience in a similar-sized organization
- Excellent oral and written communication skills; bilingual preferred but not required
- Good judgment, integrity, discretion, accuracy and thoroughness
- Participatory management style—an advocate of the team concept
Please submit resume and letter of interest for the CFO position by June 14, 2017.
Garden Educator I
Part-time, Seasonal, approx. 4-15 hours per week from October-May
The Garden Educator I teaches and interacts with participating children and adults in guided tours for grades K-4, private tours, and off-site outreach. This position works collaboratively with the Children’s Education Team and other members of the Garden to support the department’s annual and long range goals within the mission of the Garden.
Primary responsibilities include:
- Lead, teach, and interact with students, teachers, and chaperones on scheduled field trips using interactive, hands-on and inquiry-based teaching methods; conduct and interpret assigned tours as written by the Education Department in a safe and engaging manner
- Assist in the maintenance of materials for guided programs by making and stocking field trip supplies; participate and complete all assigned pre and post field trip duties
- Successfully complete Garden Educator training for kindergarten through fourth grade level content; participate in other professional development meetings as needed
- Participate in off-site outreach events coordinated by the Education team
- Perform other duties assigned by the Program Director, Children’s Education, Science Curriculum & Outreach Coordinator, or Day Captain
Position requirements include:
- Teaching and/or work experience in a science related field or education preferred
- Demonstrated informal teaching and group management capabilities
- Flexibility to work in a team environment
- High levels of enthusiasm and excellent interpersonal skills
- Ability to work on weekends and evenings if needed
- Ability to traverse Garden trails in varying weather elements from October-May
- Light bending and lifting (up to 25 lbs.) associated with routine job duties
The benefits of regular employment at the Desert Botanical Garden include a competitive benefits package*, complimentary family membership, employee admissions exchange, wellness initiatives and discounts.
Reasonable accommodation may be made, where necessary, to allow a qualified individual to perform essential job functions. Honored as one of the 2012 Best Places to Work by the Phoenix Business Journal, the Desert Botanical Garden is an equal-opportunity employer that values diversity.
*subject to eligibility requirements