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Home » Luminaria Rain Policy

LAS NOCHES DE LAS LUMINARIAS:
RAIN CANCELLATION POLICY

 

Cancellations due to inclement weather will be posted online by 2 p.m. daily. The Garden Call Center (480.481.8188) is open 9 a.m. to
8 p.m. to assist with ticket exchanges and transactions.

Thank you in advance for understanding that the decision to cancel due to rain is not one we take lightly. We understand that you have made plans to attend the Garden and appreciate your support. We will accommodate your needs with the following options:

1. Exchange ticket for any other available night of Luminaria 2018 by calling 480.941.1225 during regular hours 9 a.m.- 5 p.m. daily.

2. Use the ticket for one general Garden admission for use up to and including Sept. 1, 2019.

3. Convert the ticket into a charitable donation to the Garden. This request must be received by Dec. 31, 2018, for tax purposes. Contact the membership helpline at 480.941.3517 or membership@dbg.org.

4. Apply the price of Luminaria 2018 tickets to a Senita or higher level membership at Desert Botanical Garden. A request must be received by Dec. 31, 2018. Contact the membership helpline at 480.941.3517 or membership@dbg.org.

5. Request a refund by calling 480.941.1225. Refund request must be received on or before Jan. 31, 2019.

6. Meal tickets for a canceled event will be refunded up to Jan. 31, 2019. Please call 480.941.1225 for a refund.

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