Jobs

To apply for an open position, please e-mail resume and letter of interest to Human Resources at:  hr@dbg.org, fax to: 480 481.8173, or mail to:

Human Resources
Desert Botanical Garden
1201 N. Galvin Parkway
Phoenix, AZ 85008

posted 7/7/2016

Membership Manager

Full-time

This position manages all aspects of membership marketing, sales, and fulfillment for the Garden, works closely with the Assistant Director of Development on pricing structure, demographics and design of membership recruitment campaigns and develops strategies to build member relations for long-term donor support.

Responsibilities include:

Planning

  • Research and recommend financial and program goals for the membership program
  • Research and develop an annual membership plan designed to maximize staff and volunteer resources via training, and fulfill the Garden’s potential with acquisition, renewals, upgrades and member engagement

Membership Acquisition

  • Manage testing, production and execution of direct mail and digital membership acquisition campaigns
  • Coordinate multi-channel membership sales campaigns through on-site, direct mail, special events, email and social media
  • Coordinate membership marketing activities with the Garden’s marketing department to maximize results and enhance the Garden’s brand
  • Partner with Guest Services department and Member Services Coordinator to deliver coordinated and welcoming customer service and membership sales opportunities and results at the Garden’s entry, including the Member Check-in Window and Membership Kiosk
  • Develop and oversee the training program for seasonal membership services staff, volunteers and guest services staff to increase on-site membership sales 

Membership Reporting and Administration

  • Track, analyze and report membership metrics: onsite capture rate, source of membership, length of affiliation and renewal rates as well as member demographics
  • Conduct and report on surveys and other research to document and understand member behaviors, including member exit survey
  • Manage membership procedures to ensure consistency and high quality customer service for members
  • Participate in decisions about membership pricing as part of the Garden’s overall pricing structure
  • Prepare annual membership income projections and expense budget and monitor monthly results against budget
  • Coordinate list trades with local cultural organizations
  • Coordinate the Garden’s membership in the American Horticulture Society (Reciprocal Admissions Program)  
  • Participate on selected Garden committees
  • Manage the list trades and reporting for Garden segments in TRG’s cultural database 

Member Retention and Engagement  

  • Develop marketing messages and strategies to increase renewal rates and membership sales
  • Create and coordinate the implementation of all membership retention and engagement strategies
  • Coordinate all aspects of the membership renewal program for email, direct mail and telemarketing
  • Recruit and manage outside experts to streamline the membership program
  • Partner with Development Database and Operations Manager to ensure timely membership processing and membership card fulfilment
  • Work with Assistant Director of Development to design membership acknowledgement and fulfillment programs
  • Collaborate with colleagues in the Development, Education, Exhibits and Guest Services departments to develop and deliver special events for members, such as Members-Only Plant Sale days and special exhibit previews
  • Provide recommendations to marketing department for messages to members through letters, e-mail alerts and newsletters from the Garden and create and send member emails with special member offers to promote member engagement
  • Collaborate with the Development Operations team to refine and monitor customer service practices serving members

Donor Development

  • Coordinate staff and volunteer training programs as well as communications, cultivation and solicitation efforts with members by partnering with the Individual Giving Manager and campaign staff to encourage members to upgrade and increase giving 

Management

  • Recruit, mentor, motivate and evaluate the Member Services Coordinator who oversees onsite member services and sales
  • Support the Member Services Coordinator in recruiting, training and supervising seasonal Member Services Associates as well as volunteer Envoys 

Requirements include:

  • College degree in business, marketing, or related non-profit work
  • Minimum of three years’ experience in a multi-faceted, customer-based arts & culture or destination/hospitality environment
  • At least one year of supervisory experience
  • Proven track record with multi-channel direct marketing campaigns
  • High level of self-direction, self-motivation, setting priorities, reaching goals, evaluating and reporting results and handling multiple tasks or projects with varying deadlines
  • Proven track record with target market analysis, planning and sales
  • Strong leadership and ability to lead teams
  • Excellent customer service skills
  • Excellent communication skills, oral and written
  • Proficiency in Microsoft Word, Excel, Power Point and database management
  • Experience with Membership Marketing or Development in a non-profit environment preferred
  • Experience with audience surveys and proficiency with Raiser’s Edge or Altru preferred

Science Education Coordinator- Informal Learning 

Full-time

The Desert Botanical Garden is seeking a Children’s Program Coordinator to provide exciting, student-centered, education programming for children (ages 18 mos.-18 yrs.) and families that promotes environmental literacy.  The successful applicant will be able to guide the overall operations of all informal science education programs (early childhood, homeschool, children and families, summer camp, and teens) in a manner that ensures excellence at all levels while achieving budgeted revenues and expenses.  The position works collaboratively with the Children’s Education Team and other members of the department to achieve the department’s annual and long range goals within the mission of the Garden. 

Responsibilities include:

  • Program Management 
    Accept primary responsibility for the success of on-site informal children’s programs by coordinating all aspects, including curriculum development for all audiences (with an emphasis on early childhood content), materials preparation, records maintenance, program implementation, and program evaluation and improvement
  • Personnel Management
    Work directly with Children’s Education Manager to recruit, train, hire, and evaluate program instructors and support staff; coordinate, support, and train volunteers for all related program areas
  • Teaching
    Teach select children and family programs and/or teen programs on a monthly basis; substitute teach for all programs when instructors are not available 
  • Marketing
    Collaborate with Children’s Education staff to develop and implement marketing and outreach strategies for all programming, including but not limited to catalog copy, website updates, social media, and event tabling 
  • Garden and Department Support
    Participate in department and Garden staff meetings, planning teams, and events; assist with reports and proposals and budget management; perform other duties as assigned by the Children’s Program Manager or the Director of Education

Requirements include:

  • Bachelor level degree in environmental education, life sciences, or a related field 
  • 3 years of supervisory experience with staff and volunteers 
  • Experience in developing and implementing early childhood education programs
  • Experience in writing, developing, or teaching science and environmental curriculum in an informal educational environment
  • Flexibility to work well in a team environment
  • Excellent interpersonal skills and an enthusiastic approach 
  • Strong organizational skills
  • Excellent written and oral communication skills 
  • Ability to work weekends and evenings, as needed

Accountant/Grants Reporting Analyst

Full-time

The Grants Reporting Analyst/Accountant serves as the foundation’s liaison between grantees and program and finance staff. This individual creates and monitors reporting schedules, deadlines and requirements to ensure consistent grant processing. The position is also responsible for accounting functions, to include preparing financial statements and supporting schedules according to the monthly close schedule for DBG and/or the DBG Foundation and/or The Saguaro Initiative (TSI).  He or she assists with the annual audit and budgeting process.


Responsibilities include:

  • Oversee grants and ensure financial compliance requirements for all grants and programs
  • Provide reports and responses to inquiries and grant histories, as requested by program and accounting staff, ensuring integrity of data 
  • Create program and management budgets, periodic financial reports and monitor grant balances
  • Track grant expenditures and file for grant reimbursements
  • Create grant files that meet legal and auditing requirements 
  • Undertake special projects as assigned
  • Maintain and manage Fixed Assets
  • Complete account analysis/reports, as needed
  • Prepare journal entries, as needed
  • Prepare audit work papers and assist with annual audit
  • Assist with annual budgeting processes (operating and capital)
  • Supervise accounting assistants/interns when required

Requirements include:

  • BS degree in Accounting/ Business Administration/ Finance (equivalent experience will be considered)
  • Experience managing grants and grant compliance
  • Understanding of fund accounting, including the concept of unrestricted, temporarily restricted, and permanently restricted assets
  • Proven abilities in analytical, database and reporting skills 
  • Experience with Solomon/Microsoft Dynamics accounting software
  • Experience working for a non-profit organization
  • Highly detail-oriented and organized in work
  • Ability to manage multiple projects simultaneously with varying objectives, while meeting assigned deadlines
  • Ability to act and operate independently with minimal daily direction to accomplish objectives
  • Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results

Benefits

The benefits of regular employment at the Desert Botanical Garden include a competitive benefits package*, complimentary family membership, employee admissions exchange, wellness initiatives and discounts. 

Reasonable accommodation may be made, where necessary, to allow a qualified individual to perform essential job functions. Honored as one of the 2012 Best Places to Work by the Phoenix Business Journal, the Desert Botanical Garden is an equal-opportunity employer that values diversity.   

*subject to eligibility requirements

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