Jobs

To apply for an open position, please e-mail resume and letter of interest to Human Resources at:  hr@dbg.org, fax to: 480 481.8173, or mail to:

Human Resources
Desert Botanical Garden
1201 N. Galvin Parkway
Phoenix, AZ 85008

posted 8/25/2016

Director of Marketing

Full-time

The Director of Marketing leads the visioning and strategic planning process for the Marketing Department, accepts primary responsibility for knowing benchmarks of excellence in the marketing and branding, and keeps the Garden’s marketing department at the forefront of all such benchmarks.  He or she facilitates visitor development through marketing and media relations and works to increase revenue in these areas.

Responsibilities include:

  • Collaborate with staff, trustees and external agencies to create and articulate a strategic marketing vision for the Garden.  Ensure that the Garden’s brand objectives are continually being met or exceeded by strategically driving marketing campaigns while overseeing execution with internal departments and vendor partners.  Ensure brand consistency across all Garden communications.  Assure primary focus is on increasing attendance and special events participation, with a secondary focus on brand journalism and mission “story telling.”
  • Serve as the hub for collaboration and exchange of, and ideas among, staff, board and outside agencies.  Attend senior staff meetings; serve as the staff liaison to the Board Marketing committee; attend strategy meetings at outside agencies; meet regularly with “internal” clients including heads of the Development, Education, Research, Event Services and Exhibits departments. 
  • Assure that all communications reflect and promote the Garden’s goals for diversity and inclusion.
  • Supervise the Digital Content Manager, Print & Advertising Manager and Marketing Intern.  Make staffing and hiring decisions for marketing department and select and manage relationships with outside vendors, including contract negotiations.
  • Design, implement, and facilitate annual marketing and media relations plans.  
  • Guide the overall operation of the Marketing Department in a manner that ensures excellence at all levels including developing the department’s annual budget, which ranges from $500,000 to $1,000,000 per year, depending upon special exhibits.
  • Analyze and interpret results of marketing efforts and continually evaluate Garden advertising budget to ensure effective communication with existing audiences and development of new audiences.
  • Monitor emerging technologies in marketing and communications, and serve as advocate for their inclusion in the Garden’s overall strategic plans.
  • Serve as the Garden’s primary publicist and primary media contact.
  • Ensure that the Marketing Department is appropriately represented on Garden committees.

Requirements include:

  • College degree at the Bachelor level, preferably in marketing, communications, journalism or public relations
  • Minimum of five years of experience in marketing or related field
  • Minimum of 3-5 years of experience in supervising managers and handling multi-faceted projects in a visitor-based or customer-based environment
  • Experience in strategic planning, benchmarking and budgetary responsibilities
  • Excellent written and oral communication skills
  • Proficiency using MS Word, Excel, PowerPoint and Outlook
  • Knowledge of digital marketing and website management
  • Experience managing marketing design and production 

Membership Manager

Full-time

This position manages all aspects of membership marketing, sales, and fulfillment for the Garden, works closely with the Assistant Director of Development on pricing structure, demographics and design of membership recruitment campaigns and develops strategies to build member relations for long-term donor support.

Responsibilities include:

Planning

  • Research and recommend financial and program goals for the membership program
  • Research and develop an annual membership plan designed to maximize staff and volunteer resources via training, and fulfill the Garden’s potential with acquisition, renewals, upgrades and member engagement

Membership Acquisition

  • Manage testing, production and execution of direct mail and digital membership acquisition campaigns
  • Coordinate multi-channel membership sales campaigns through on-site, direct mail, special events, email and social media
  • Coordinate membership marketing activities with the Garden’s marketing department to maximize results and enhance the Garden’s brand
  • Partner with Guest Services department and Member Services Coordinator to deliver coordinated and welcoming customer service and membership sales opportunities and results at the Garden’s entry, including the Member Check-in Window and Membership Kiosk
  • Develop and oversee the training program for seasonal membership services staff, volunteers and guest services staff to increase on-site membership sales 

Membership Reporting and Administration

  • Track, analyze and report membership metrics: onsite capture rate, source of membership, length of affiliation and renewal rates as well as member demographics
  • Conduct and report on surveys and other research to document and understand member behaviors, including member exit survey
  • Manage membership procedures to ensure consistency and high quality customer service for members
  • Participate in decisions about membership pricing as part of the Garden’s overall pricing structure
  • Prepare annual membership income projections and expense budget and monitor monthly results against budget
  • Coordinate list trades with local cultural organizations
  • Coordinate the Garden’s membership in the American Horticulture Society (Reciprocal Admissions Program)  
  • Participate on selected Garden committees
  • Manage the list trades and reporting for Garden segments in TRG’s cultural database 

Member Retention and Engagement  

  • Develop marketing messages and strategies to increase renewal rates and membership sales
  • Create and coordinate the implementation of all membership retention and engagement strategies
  • Coordinate all aspects of the membership renewal program for email, direct mail and telemarketing
  • Recruit and manage outside experts to streamline the membership program
  • Partner with Development Database and Operations Manager to ensure timely membership processing and membership card fulfilment
  • Work with Assistant Director of Development to design membership acknowledgement and fulfillment programs
  • Collaborate with colleagues in the Development, Education, Exhibits and Guest Services departments to develop and deliver special events for members, such as Members-Only Plant Sale days and special exhibit previews
  • Provide recommendations to marketing department for messages to members through letters, e-mail alerts and newsletters from the Garden and create and send member emails with special member offers to promote member engagement
  • Collaborate with the Development Operations team to refine and monitor customer service practices serving members

Donor Development

  • Coordinate staff and volunteer training programs as well as communications, cultivation and solicitation efforts with members by partnering with the Individual Giving Manager and campaign staff to encourage members to upgrade and increase giving 

Management

  • Recruit, mentor, motivate and evaluate the Member Services Coordinator who oversees onsite member services and sales
  • Support the Member Services Coordinator in recruiting, training and supervising seasonal Member Services Associates as well as volunteer Envoys 

Requirements include:

  • College degree in business, marketing, or related non-profit work
  • Minimum of three years’ experience in a multi-faceted, customer-based arts & culture or destination/hospitality environment
  • At least one year of supervisory experience
  • Proven track record with multi-channel direct marketing campaigns
  • High level of self-direction, self-motivation, setting priorities, reaching goals, evaluating and reporting results and handling multiple tasks or projects with varying deadlines
  • Proven track record with target market analysis, planning and sales
  • Strong leadership and ability to lead teams
  • Excellent customer service skills
  • Excellent communication skills, oral and written
  • Proficiency in Microsoft Word, Excel, Power Point and database management
  • Experience with Membership Marketing or Development in a non-profit environment preferred
  • Experience with audience surveys and proficiency with Raiser’s Edge or Altru preferred

NOW HIRING FOR UPCOMING SEASONAL POSITIONS!

Terrific opportunities for those seeking temporary employment in a beautiful and inspiring setting!  Please see descriptions below for position details.

Beverage Assistant

Seasonal (September 2016-June 2017)

To provide support and assistance to the Beverage Manager for facility rental events, special events, and internal events that require beverage services. 

Responsibilities include:

  • Provide administrative support, create custom menus, control all internal products that are executed and returned from events, ability to multi task.
  • Assist, as necessary, with the organization and execution of bar set up and service for clients on day of event.  Provide product and supplies for bars throughout duration of event and back up support for bartenders. Check bartenders out at the end of event checking their pull sheet for accuracy and ensure products are put back in proper place.
  • Ensure bartenders ABC certifications are up to date and posted.
  • Assist with training, scheduling and data entry of Pour Masters bartenders for events.
  • Assist with entering events into Event Pro.
  • Supervise the Pour Masters bartenders and act as liaison between the Desert Botanical Garden and Pour Masters in the absence of the Beverage Manager.
  • Provide assistance with quarterly inventory and related bookkeeping of all liquor and associated products, as well as maintain organization of office. 
  • Assist with the coordination and execution of wine services and sales at special events that may include the following: Corks and Cactus, Luminaria, Music in the Garden, Seasonal Dinner Series and Agave on the Rocks.
  • Be available to work evening and weekend hours as required.
  • Observe and comply with all Arizona liquor laws and regulations.
  • Maintain a professional appearance and positive attitude at all times.
  • Provide excellent customer service to internal and external customers.
  • Other duties as assigned.

Requirements include:

  • College degree at the bachelor level preferred in hospitality, restaurant management or related field.
  • Minimum of 2 years experience in food and beverage industry or related field.
  • Certification of completed management alcohol training program with Arizona Department of Liquor Licenses and Control.
  • Must be able to lift 30-40 lbs.

Development Operations Assistant

Part-time, seasonal (mid-September 2016 to mid-May 2017)

This position performs essential membership services functions during peak season.  Assist the Development Operations staff in providing exceptional customer service on the Membership Helpline while answering general Garden questions and assisting with web transactions.  Work schedule is 8:30am-4:30pm, Monday to Friday, including occasional weekends when needed.

Responsibilities include:

Customer Service

  • Provide exceptional customer service to members, donors, and guests.
  • Respond to requests for information and assistance in a timely manner.
  • Assist with class registrations, event tickets, and membership purchases.

Database Support

  • Enter, maintain, and update constituent records in The Raiser’s Edge.
  • Enter call notes in the database.
  • General database maintenance.

Department Support

  • Provide administrative support for the Development department as needed.
  • Help maintain donor files.

Requirements include:

  • Excellent customer service skills/experience, strong verbal communication skills
  • Ability to handle multiple tasks in a fast-paced environment with a courteous, enthusiastic approach
  • Ability to work in a team environment and also work independently
  • Excellent computer and typing skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Knowledge and experience with data processing procedures and with Raiser’s Edge software preferred
  • Flexible schedule to include weekends and some holidays

Guest Services Associate

Part-time, seasonal (October 2016-May 2017)

This position performs on-site admission, event, class, and membership sales at Admissions, Call Center, and Visitor Center. He or she is responsible for building long term guest relations before, during, and after all visits to the Garden.  Efficient performance of all guest services responsibilities: the admissions booth, the call center, visitor center, and garden host, is necessary to ensure effective world class service and competitive onsite sales.

Responsibilities include:

Admissions Booth

  • Welcome guests to the Garden in a friendly and hospitable manner.
  • Initiate and process event tickets using computer based cash register (cash, check, credit card, and purchase order).
  • Answer inquiries about the Garden’s mission, exhibits, events and programs.
  • Promote and sell all memberships, events, classes to all Garden members and guests.
  • Balance sales with cash on a daily basis.
  • Work closely with volunteers.

Call Center

  • Efficiently respond to the high volume of inbound calls that include requests for special event ticket/reservations and Garden information.
  • Maintain current knowledge of pricing structure and discount opportunities.
  • Resolve billing issues.
  • Provide information and sell various departmental services, such as classes and volunteer opportunities.
  • Answer questions, give directions, and provide information about the greater Phoenix area.

Visitor Center

  • Assist guests with rental items, including umbrellas, audio tour materials, wheelchairs, electric scooters, and strollers.
  • Assist guests with directions, Garden information, and finding local tourist information.
  • Assist guests in Ottosen Entry Garden.

Garden Host

  • Provide visitors with a warm greeting.
  • Check tickets and provide directions and program information.
  • Assist with all access control points of pedestrian traffic flow.

Other

  • Open and close in all locations.
  • Note: Duties often overlap, and are not exclusive to each area of responsibility

Requirements include:

  • Customer service expertise
  • Proactive sales skills
  • Excellent communication skills and the ability to interact effectively with a wide variety of Garden members, guests, volunteers, and staff
  • Enthusiasm to support the Garden’s mission, programs, and events
  • Ability to multi-task in a fast-paced environment while maintaining accuracy, efficiency and professionalism
  • Above average typing, computer, and data entry skills; proficiency in MS Office
  • Ability to learn and use ACD-type telephone systems proficiently
  • Cash handling experience, with ability to work in a point-of-sale environment and manage cash handling duties with extremely high accuracy
  • Ability to stand for extended periods of time while assisting guests
  • Ability to bend and lift up to 25 pounds in the course of routine job duties
  • Ability to work well in a supportive team environment
  • Ability to work outdoors in varying weather conditions
  • Flexibility and dependability of schedule, to include weekends, holidays and evenings. 

Member Services Associate

Part-Time, Seasonal (October 2016-May 2017)

This position performs on-site membership sales at the Garden’s membership kiosk and transactions at the Member Check-in Window.  He or she is responsible for maximizing onsite Garden membership sales during peak visitation days and providing exceptional customer service to members and potential members visiting the Garden.  

Responsibilities include:

Membership Kiosk

  • Open and Close the Membership Kiosk.
  • Welcome members and guests to the Garden in a friendly and hospitable manner.
  • Provide exceptional customer service to our members and guests: answer questions, solve problems, and facilitate visitor traffic-flow in admissions area.
  • Promote and sell memberships to Garden visitors and guests.
  • Work closely with volunteers.
  • Know the basic history of the Garden and answers to Frequently Asked Questions; give accurate general information and directions to area attractions.
  • Distribute information promoting Garden programs, events, and desert landscaping.
  • Ensure that all displays, maps brochures, ticket stock and other supplies are stocked.
  • Assemble new member bags.

Membership Check-In Window

  • Initiate and process admission/tickets using computer based cash register (cash, check, credit card, and purchase orders).
  • Become proficient using the Garden’s ticketing software for making reservations and issuing tickets and memberships.
  • Balance sales with cash on a daily basis
  • Ensure professional, accurate and timely communications between Guest Services and other Departments via telephone and radio.
  • Ensure the work area is neat and orderly at all times.
  • Maintain current knowledge of pricing structure and discount opportunities. 

Other

  • Note: Duties often overlap, and are not exclusive to each area of responsibility.

Requirements include:

  • Proactive sales skills
  • Customer service expertise
  • Excellent communications skills and ability to interact effectively with a wide variety of Garden members, visitors, volunteers and staff
  • Enthusiasm for promoting Garden membership, Mission, programs and events
  • Ability to multi-task in a fast-paced environment while maintaining accuracy, efficiency and professionalism
  • Ability to work well in a supportive team environment and work independently with minimal supervision; self-motivated
  • Ability to learn and use computer software, including MS Office products
  • Excellent typing and data entry skills
  • Cash handling experience, with ability to work in a point-of-sale environment and manage cash handling duties with extremely high accuracy
  • Flexible schedule to include weekends, holidays and evenings
  • Ability to work outdoors; hours may fluctuate in accordance with seasonal temperatures
  • Ability to stand for while assisting guests; must be able to sit or stand for extended periods of time in a variety of weather conditions
  • Ability to bend and lift up to 25 pounds in the course of routing job duties

Event Operation Assistants

Seasonal (October 2016-May 2017)

The Event Operation Assistants help to ensure the success of events, facility rentals, workshops, meetings and classes offered at the Garden by providing set and support services to departments and guests. 

Responsibilities include:

  • Ensuring that each event space is clean prior to, during, and after each event, including floors, counter/table tops, fixtures, restrooms, and the removal of debris, recycling material and trash. 
  • Setting up and breaking down tables, chairs, event equipment and structures.
  • Setting up and breaking down audio/visual equipment and minor troubleshooting.
  •  Assisting the Beverage staff with bar set ups and breakdowns prior to and during events, including assistance throughout with trash, recycling, ice and supplies.
  • Delivering beverages and ice to events when needed and returning at event conclusion, maintaining accurate inventory.
  • Assisting the Exhibits Department with the installation and de-installation of temporary art and outdoor sculpture exhibitions.
  • Assisting staff and guest deliveries of additional equipment and/or supplies to designated areas.
  • Operating a motorized cart to move all necessary furniture, equipment, supplies and structures in a safe manner.
  • Providing exemplary customer service to Garden staff, volunteers, clients, guests and vendors, ensuring that their needs are met during events.
  • Keeping venue staging areas organized and clean. 
  • Performing basic groundskeeping tasks when necessary, including sweeping, raking, and cleaning to maintain venues at presentation quality.

Requirements include:

  • Ability to operate a motor vehicle, a valid driver license and acceptable driving record 
  • Exemplary customer service skills
  • Ability to lift up to 75 pounds
  • Ability to stoop, bend, squat and stand for long periods of time
  • Ability to work outdoors in weather extremes
  • Good communication and time management skills
  • Ability to work evenings, weekends and a variety of shifts

Event Operations Assistants - Las Noches de las Luminarias

Seasonal (October 2016-January 2017)

The primary goal of the Event Operations Assistant - Las Noches de las Luminarias is to help ensure the success of the Garden’s annual Las Noches de las Luminarias event.

Responsibilities include:

  • Prepare and install/deinstall string lights on trees.
  • Prepare and setup rooftop Luminarias.
  • Prepare and set out Luminaria bags on trails.
  • Change out candles in Luminaria bags.
  • Ensure the safety of guests around fire pits.
  • Perform related general tasks as requested by the Event Manager and Event Services Staff.

Requirements include:

  • Exemplary customer service skills
  • Ability to lift up to 75 pounds
  • Ability to stoop, bend, squat and stand for long periods of time
  • Ability to work outdoors in weather extremes
  • Good communication and time management skills
  • Ability to work evenings, weekends and a variety of shifts 

Benefits

The benefits of regular employment at the Desert Botanical Garden include a competitive benefits package*, complimentary family membership, employee admissions exchange, wellness initiatives and discounts. 

Reasonable accommodation may be made, where necessary, to allow a qualified individual to perform essential job functions. Honored as one of the 2012 Best Places to Work by the Phoenix Business Journal, the Desert Botanical Garden is an equal-opportunity employer that values diversity.   

*subject to eligibility requirements

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